Terms of service

GENERAL TERMS AND CONDITIONS

Island Cocoa (Private) Limited

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Island Cocoa website and the purchase of products from us.

By accessing or using this website, you agree to be bound by these Terms without limitation or qualification.

If you do not agree, you must discontinue the use of this website.

2. Eligibility

You must be at least 18 years of age to make purchases through this website.

By placing an order, you represent and warrant that:

-       You are legally capable of entering into a binding contract; and

-       The information provided by you is accurate and complete.

3. Products and Availability

All products are subject to availability.

Island Cocoa reserves the right to:

  • Limit quantities;
  • Refuse or cancel orders;
  • Modify or discontinue products;
  • Correct errors in product descriptions or pricing.

4. Pricing

  • All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated.
  • Prices exclude delivery charges unless specified.
  • Prices may change without prior notice.
  • Applicable taxes will be applied in accordance with prevailing regulations.

5. Payment

Payments are processed via secure third-party payment gateways.

Island Cocoa does not store complete credit/debit card details.

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Delivery

Delivery of products is governed by our separate Delivery Policy, which forms part of these Terms.

7. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy, available on our website.

8. Risk of Loss

Risk in the products passes to the customer upon delivery to the address specified in the order.

Title to the goods transfers upon full payment.

9. Intellectual Property

All content on this website, including but not limited to:

-       Logos

-       Text

-       Images

-       Graphics

-       Product descriptions

-       Website layout

is the property of Island Cocoa (Private) Limited and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or exploited without prior written consent.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes;
  • Attempt to interfere with website functionality;
  • Introduce malicious software or code;
  • Misrepresent your identity;
  • Violate any applicable law or regulation.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Island Cocoa shall not be liable for:

  • Indirect, incidental, or consequential damages;
  • Loss of business or revenue;
  • Loss of data;
  • Delays beyond reasonable control;
  • Website interruptions or technical failures.

The website and products are provided on an “as is” basis.

12. Force Majeure

Island Cocoa shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Civil disturbances
  • Transportation disruptions
  • Public health emergencies

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

14. Amendments

Island Cocoa reserves the right to modify these Terms at any time.

Continued use of the website following updates constitutes acceptance of the revised Terms