Privacy policy

PRIVACY POLICY

Island Cocoa (Private) Limited

1.       Introduction

Island Cocoa (Private) Limited (“Island Cocoa”, “Company”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, disclose, process, and protect your personal data when you access our website or purchase our products, in accordance with applicable laws and regulations in Sri Lanka.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2.       Scope 

This Policy applies to:

·         Visitors to our website

·         Customers purchasing our products

·         Individuals contacting us

·         Individuals subscribing to marketing communications

3.       Personal Data We Collect

3.1 Information You Provide

We may collect:

                     i.Full name

                   ii.Billing and delivery address

                 iii.Email address

                 iv.Telephone number

                   v.Order details

                 vi.Customer service communications

3.2 Payment Information

Payments are processed through secure third-party payment gateways. Island Cocoa does not store complete payment card information.

3.3 Automatically Collected Information

We may collect:

                     i.            IP address

                   ii.            Browser type and version

                 iii.            Device type

                 iv.            Pages visited and usage patterns

                   v.            Cookies and similar tracking technologies

4.       How We Use Your Personal Data

We process your personal data for purposes including:

                     i.            Processing and fulfilling orders

                   ii.            Arranging deliveries through third-party courier providers

                 iii.            Providing customer support

                 iv.            Improving website functionality and user experience

                   v.            Preventing fraud and ensuring security

                 vi.            Sending marketing communications (where consent is provided)

               vii.            Complying with legal and regulatory obligations

We will not process personal data for purposes incompatible with those stated above.

5.       Marketing Communications

We will send promotional communications only where you have provided consent or where permitted under applicable regulations.

You may opt out at any time by:

                     i.            Using the unsubscribe link in marketing communications; or

                   ii.            Contacting us directly.

6.       Sharing of Personal Data

We do not sell personal data.

We may share personal data with:

                     i.Courier and logistics providers

                   ii.Payment processors

                 iii.IT and website service providers

                 iv.Professional advisors

                   v.Regulatory or law enforcement authorities where required

Such third parties are required to maintain confidentiality and use personal data only for authorized purposes.

7.       Data Retention

We retain personal data only for as long as necessary to:

·         Fulfil contractual obligations

·         Comply with legal requirements

·         Resolve disputes

·         Enforce our agreements

8.       Data Security

We implement appropriate technical and organizational measures to safeguard personal data, including:

·         Encrypted data transmission

·         Restricted access controls

·         Secure hosting environments

While we implement appropriate safeguards, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

9.       Cross-Border Data Transfers

Island Cocoa currently operates within Sri Lanka. If personal data is transferred outside Sri Lanka in the future, such transfers will be carried out in accordance with applicable legal and regulatory requirements.

10.   Your Rights

Subject to applicable laws, you may have the right to:

·         Request access to your personal data

·         Request correction of inaccurate data

·         Withdraw consent

·         Request deletion where legally permissible

·         Object to certain processing

Requests may be submitted to: info@islandcocoa.com 

11.   Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12.   Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.